exclusive services
Commercial Real Estate Contact Center
Regardless of brand or product type, customer experience and satisfaction is directly related to the success of the project. Contact Centers are the first experience, the image and the voice.
Activum presents the first Commercial Contact Center specialized in the real estate sector, with the objective of commercial success; sell or rent:
- A tool for efficiency and productivity.
- A service center that gathers all the contacts with customers from the different channels.
- An instrument that improves customer satisfaction, as it provides the first contact service by attending to their request and retains the customer by generating positive comments about the brand.
ACTIVUM
latest results
monthly interactions with customers on average
of calls answered
visits made
PERSONALIZED SERVICES
services
Our Commercial Real Estate Contact Center provides telemarketing and telephone support services to our clients, covering their objectives/goals.
telemarketing
Making calls to customers and/or potential customers to present and inform them about the product.
RETENTION AND QUALITY
Both in sending and receiving calls, the service uses customer databases that are also optimized by generating new contacts, arranging visits or refining them in order to identify the real customer.
BACK OFFICE MANAGEMENT
Management of administrative processes, documents, mails for the resolution of customer-related contact tasks.
CUSTOMER SERVICE AND INFORMATION
A channel (telephone, email, or other) is provided to the direct customer where they can contact and resolve their doubts, queries, etc.
QUALITY/SATISFACTION SURVEYS
We issue quality surveys to find out your degree of satisfaction after product-related procedures, providing feedback after data collection.
VISIT CONFIRMATION
We contact customers to verify and arrange appointments, facilitating the work of the sales representative.
