In the world of the real estate market, customer experience and satisfaction are the fundamental pillars that determine the success of any project. At Activum Real Estate, we understand that the work of the Contact Centre represents the first impression, the image and the voice of a brand. For this reason, we are proud to present the first Commercial Contact Centre specialised in the real estate sector: a step forward to guarantee commercial success in the sale or rental of properties.
The success of our Commercial Real Estate Contact Centre is backed by years of experience. Conchi Villegas assumes responsibility for the Contact Centre, bringing with her extensive experience in the sector and a focus on operational excellence and customer satisfaction.
In addition, Tania Roel, Activum's Marketing and Communications Director, assumes the leadership of the business line as Contact Center Director, bringing her experience and strategic vision to drive growth and innovation in our Commercial Contact Center.
Services of excellence
Our Commercial Real Estate Contact Centre (CCCI) is not only a tool for efficiency and productivity, but a comprehensive service centre that gathers all contacts with customers through various channels. We strive to improve customer satisfaction from the first contact, attending to their requests in an agile and effective manner.
At Activum, we divide our focus between our team of highly trained and committed sales agents and the needs of our promoters by providing the following services:
- Telemarketing: Issuing calls to customers and potential customers for presentation and information about the product.
- Customer service and informationWe provide channels for customers to resolve their doubts and queries quickly and effectively.
- Loyalty and qualityWe use customer databases to optimise and generate new contacts, as well as to arrange visits.
- Quality/satisfaction surveysWe collect feedback to continuously improve our services.
- Back Office Management: Administration of processes and documents to solve customer-related tasks.
- Creation of visitsWe verify and arrange appointments to facilitate the work of the sales representatives.
Results that speak for themselves
Our success stories demonstrate the effectiveness of our approach:
- 6.250 Interactions with customers on average per month.
- 92% Calls answered.
- 45% Visits presented.
- 20sg Response time.
Our methodology is based on thorough planning, detailed organisation and careful launching. In addition, we encourage two-way feedback to constantly optimise our processes and results.
We use advanced technology tailored to the specific needs of each client, including prioritised call distribution, auto-dialer, intelligent IVR, monitoring panels and more.
Our team is focused on ensuring maximum customer satisfaction and service quality. We offer initial and continuous training, lines of improvement, efficient coordination and loyalty strategies to minimise team turnover.
At Activum, we are committed to excellence in customer service and commercial success in the real estate sector.
