REAL ESTATE SALES CONTACT CENTRE
Driving sales performance while enhancing the customer experience
Within the real estate sector, small oversights can quickly translate into significant losses. Every interaction that is not managed properly creates an opportunity for competitors to win over your clients.
Imagine losing a sale or rental because an enquiry was not answered in time or, even worse, because a client was left dissatisfied due to a lack of follow-up after visiting a development. Situations like these happen more often than they should, but fortunately, there is a solution.
At Activum, our specialised Real Estate Sales Contact Centre transforms every call into an opportunity to strengthen client relationships, increase sales performance and differentiate your project in an increasingly competitive market.
If you believe a real estate contact centre could strengthen your sales performance, but...
We can help. At Activum, we understand these challenges and provide a specialised real estate sales contact centre designed to meet these needs, delivering quality, efficiency and measurable results in every interaction.
You lack the time or internal resources required to manage these processes effectively.
You are concerned that client interactions may not reflect the quality and identity of your brand.
You find it challenging to coordinate sales and after-sales management while ensuring a seamless and consistent customer experience.
You are unsure how to optimise processes without losing the human and personalised approach your clients expect.
If you believe a real estate contact centre could strengthen your sales performance, but...
We can help. At Activum, we understand these challenges and provide a specialised real estate sales contact centre designed to meet these needs, delivering quality, efficiency and measurable results in every interaction.
You lack the time or internal resources required to manage these processes effectively.
You are concerned that client interactions may not reflect the quality and identity of your brand.
You find it challenging to coordinate sales and after-sales management while ensuring a seamless and consistent customer experience.
You are unsure how to optimise processes without losing the human and personalised approach your clients expect.
You lack the time or internal resources required to manage these processes effectively.
You are concerned that client interactions may not reflect the quality and identity of your brand.
You find it challenging to coordinate sales and after-sales management while ensuring a seamless and consistent customer experience.
You are unsure how to optimise processes without losing the human and personalised approach your clients expect.
WE SUPPORT YOUR PROJECT
Working alongside you to achieve the best possible results
At Activum, we do more than provide a service. We build a partnership designed to ensure that every stage of the process is aligned with your objectives, brand standards and operational needs. Our team becomes a natural extension of your business, supporting you across the following key areas:
Real Estate Telemarketing
Competition within the real estate sector is intense, and standing out in a saturated market can be challenging. That is why our specialised team engages directly with current and prospective clients, generating qualified leads and supporting the successful conversion of sales opportunities.
Client Retention
We manage both inbound and outbound communications through optimised client databases. From generating new leads and arranging property visits to refining databases and identifying genuine prospects, our approach is designed to strengthen retention and build long-term, high-quality client relationships.
Customer Satisfaction Surveys
We conduct quality and satisfaction surveys to understand the client experience following each interaction related to the project or product. By collecting and analysing this feedback, we continuously refine our processes and services to ensure excellence at every touchpoint.
Back Office Management
We handle the administrative processes that often consume valuable time and internal resources, including document management, email coordination and operational tasks linked to client communications.
Personalised & Efficient Customer Care
Clients who feel heard and well supported are far more likely to build lasting relationships with your brand. At Activum, we ensure that every interaction is delivered with professionalism, efficiency and a highly personalised approach.
Visit Coordination
We contact prospective clients to verify interest and schedule appointments, streamlining the process and supporting the work of the lead sales teams.
By your side in every interaction, whenever you need us.
12,128 Average Monthly Leads
19,240 Monthly Interactions
87.53% NDA Rate
75.47% Show Rate
With Activum, you are not simply hiring a service. You are partnering with a committed team that understands your objectives and works alongside you to achieve them.
That is why we offer a fully integrated approach that goes far beyond the commercial management of a traditional contact centre.
Our extensive experience within the real estate sector allows us to support key areas across the entire project lifecycle, including feasibility and profitability analysis, commercialisation strategy and project management.
We are the strategic partner you need to strengthen the success of your developments and build long-term relationships with your clients.
PROJECTS
Discover some of the Real Estate Sales Contact Centre projects we have delivered
View all projects
Greystar. Be Casa and Be Casa Essential
Personalised Contact Centre
5,080 Homes
Argis Living. New build developments and Flipco (flex living)
Personalised Contact Centre
604 Homes
Grupo Lar. Built to Sell (BTS), Build to Rent (BTR), and flex living developments
Personalised Contact Centre
600 Homes
FREQUENTLY ASKED QUESTIONS
Before getting in touch, you may have some of these questions
The key difference is that our agents are commercial real estate specialists directly connected to the sales teams. We act as the first commercial touchpoint for every residential development, combining customer service with strategic sales expertise.
Before launching the service, we carry out a detailed analysis alongside the client and develop a tailored commercial script to align messaging, validate information and ensure the proper qualification of every lead and enquiry.
Depending on the scope and operational requirements of the service, implementation can typically be completed within two to three weeks.
We transform every call into an opportunity for growth
Learn more about us
Managing the sales or rental performance of your developments through a commercial contact centre can become a key driver of results, but only when executed with efficiency and precision. Poor management not only puts sales opportunities at risk, but can also undermine client confidence and brand perception.
At Activum, we ensure that this never happens.
Our specialised Real Estate Sales Contact Centre has been designed to maximise the value of every interaction, transforming each conversation into a positive experience that strengthens client relationships and enhances sales opportunities.
Let’s work together to build success
At Activum, we manage projects with unique stories behind them and build relationships founded on trust, transparency and results. We are ready to listen, plan alongside you and help deliver success in your next real estate project.
Basic information on data protection. Under the General Data Protection Regulation and the Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales, ACTIVUM GESTIÓN DE PROYECTOS INMOBILIARIOS S.L. will process the data provided for the purpose of managing and responding to your projects of interest and your appointment request. For more information about the processing of your data and to exercise your rights, please visit our privacy policy.