CONTACT CENTRE COMMERCIAL REAL ESTATE
We boost your sales and improve customer satisfaction
In real estate, small oversights can translate into big losses. Think about it, every interaction that is not handled correctly opens the door to the possibility of competitors taking your clients away from you.
Imagine losing a sale or rental because an enquiry was not dealt with in time or, worse still, a customer feeling dissatisfied because there was no proper follow up after a visit to a development. This is something that happens on a regular basis but luckily there is a solution and at Activum we can provide it.
All this thanks to our specialised Commercial Real Estate Contact Centre that turns every call into an opportunity to build customer loyalty, increase your sales and stand out from the competition.
If you think a real estate contact centre can boost your sales, but...
We can help you. At Activum, we understand these challenges and offer you a commercial contact centre service designed specifically to meet these needs, ensuring quality, efficiency and results in every interaction.
You do not have the time or resources to carry out such tasks.
You are concerned that the calls made do not reflect the quality and personality of your brand.
You feel that it is difficult to coordinate sales and after-sales procedures to ensure a complete and satisfactory experience.
Doubts about how to optimise processes without losing the human and personal touch that your customers expect.
If you think a real estate contact centre can boost your sales, but...
We can help you. At Activum, we understand these challenges and offer you a commercial contact centre service designed specifically to meet these needs, ensuring quality, efficiency and results in every interaction.
You do not have the time or resources to carry out such tasks.
You are concerned that the calls made do not reflect the quality and personality of your brand.
You feel that it is difficult to coordinate sales and after-sales procedures to ensure a complete and satisfactory experience.
Doubts about how to optimise processes without losing the human and personal touch that your customers expect.
You do not have the time or resources to carry out such tasks.
You are concerned that the calls made do not reflect the quality and personality of your brand.
You feel that it is difficult to coordinate sales and after-sales procedures to ensure a complete and satisfactory experience.
Doubts about how to optimise processes without losing the human and personal touch that your customers expect.
WE HELP YOU WITH YOUR PROJECT
We work alongside you for best results
At Activum, we don't just offer a service, we build a relationship with you to ensure that every stage is aligned with your goals and needs. In this way, our team becomes an extension of your business to help you perform the following functions:
Real estate telemarketing
Competition is fierce, and standing out in a saturated market can be difficult. That's why we have a team that makes contact with your current and potential customers, generating qualified leads and facilitating the closing of sales.
Retention
We manage both incoming and outgoing calls through optimised customer databases. We generate new contacts, arrange visits or refine databases to identify real customers. This approach improves retention, ensuring long-lasting, quality relationships with your customers.
Satisfaction surveys
We issue quality surveys to find out the degree of customer satisfaction following product-related transactions. We collect and analyse the data from these surveys to provide valuable feedback, which allows us to continually adjust and improve the service, ensuring quality in every interaction.
Back office management
We take care of all the administrative processes that often take up time and energy, such as managing documents, emails and tasks related to contact with your customers.
Close and efficient customer service
A customer who feels cared for and listened to is more likely to return. That's why, at Activum, we work to make every customer feel important, with personalised and professional treatment.
Coordination of visits
We contact potential clients to verify and arrange appointments, facilitating the work of the sales representative.
With you in every interaction and every time you need it.
10,000 leads per month on average.
12,500 interactions per month on average.
92% of calls handled.
70% of visits submitted.
With Activum, you don't just hire a service: you trust a committed team that understands your objectives and works to achieve them with you. That's why we offer you a comprehensive approach that goes beyond the commercial management of a simple Contact Centre.
Our extensive experience in the real estate sector also allows us to address other key areas in this field, such as project viability and profitability analysis, marketing and project management. We are the ally you need to boost the success of your developments and build solid relationships with your clients.
PROJECTS
Do you know any of the commercial contact centre projects we have carried out
See all projects
Greystar. Be Casa and Be Casa Essential
Personalised contact centre
5080 dwellings
Hines. Skypark Valdebebas
Personalised contact centre
395 dwellings
LarGroup. BTS and BTR promotions
Personalised contact centre
600 dwellings
FREQUENTLY ASKED QUESTIONS
Before contacting us, you may have questions like these
The big difference is that our team of agents is a commercial team, a link to the direct sales team. We are the first commercial line of attention of a promotion.
Prior to the start-up, an analysis and a commercial script is carried out with the client, in order to compare all the information and qualify the demand.
Depending on the needs of the service, we can set up the service within 2 to 3 weeks.
We turn every call into a growth opportunity
More about us
Managing the sale or rental of your developments through a commercial contact centre can be one of the keys to improving your results, but only if it is done efficiently. Inadequate management not only puts sales at risk, but can also affect the confidence of your customers.
At Activum, we make sure this doesn't happen. All this thanks to a real estate contact centre that has been designed to maximise every interaction, turning them into positive experiences that strengthen the relationship with your customers and optimise your sales opportunities.
Let's team up, let's build success
At Activum, we manage projects that tell unique stories and build relationships based on trust, clarity and results. We are ready to listen to you, plan with you and make your next real estate project a success.
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